Returns and replacements

When we offer a replacement

• A pack arrives damaged, leaking or with a broken seal
• The wrong product or size was delivered
• The issue is reported within 24 hours of delivery with clear photos

What we cannot accept

• Opened, partially used or tampered packs
• Change of mind after delivery
• Products bought during promotions, unless they arrive damaged
• Free gifts and promotional items

How to request a replacement

Message us on WhatsApp or email within 24 hours of delivery with your order number, a photo of the product and a photo of the outer box. We review the request within one working day and arrange a replacement or store credit where applicable.

After we verify the issue

Once the issue is confirmed, we arrange a replacement or issue store credit. If the product shows signs of use that were not disclosed, the request will be declined and we will explain why.

Exchanges and refunds

We do not exchange opened packs for another product. Refunds are only processed when we are unable to replace the item, or when an order is cancelled before dispatch.